Reference

How We Handle Your Information

We collect account details, payment information for bKash, Nagad and Rocket transactions, and device data when you use our casino lobby. This policy explains what we gather, how we use it, and your rights around access and deletion.

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7999bet How We Handle Your Information
DATA HANDLING

How We Protect and Use Your Information

We store account and payment data on secure servers with encryption at rest and in transit. Session cookies track your login state so you stay signed in across pages. We retain transaction records for accounting and dispute resolution; inactive accounts are archived after two years. You can request access to your data or ask us to delete it at any time through the support channels listed above.

Secure Storage Your account password is hashed, and bKash, Nagad, Rocket payment details are tokenized by our payment processors. We do not store your mobile wallet PIN or full card numbers on our servers; only transaction references are kept.
Cookie Use We use session cookies to keep you logged in, analytics cookies to track lobby navigation patterns, and preference cookies to remember your language and display settings. You can clear cookies in your browser, but you will need to log in again.
Data Retention We keep account and transaction records for two years after your last login to comply with payment and dispute requirements. After that period, personal identifiers are anonymized. You can request early deletion by contacting support, though we may retain some records for legal obligations.
Your Rights You can ask for a copy of the data we hold, request corrections to outdated information, or ask us to delete your account entirely. Reach our privacy team via live chat or email with your account ID, and we will process your request within seven business days.
PRIVACY HELP

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to delete your account information, or update your contact details, reach our privacy team through the channels below. We aim to respond to data requests within seven business days.

Live Chat Open the chat widget in the bottom corner of any page and tell the agent you need help with a privacy or data request. Our team can pull up your account and guide you through access, correction or deletion steps.
Email Support Send your data request to our support email with your registered phone number or account ID. Include the specific action you want—view, update or delete—and we'll confirm your identity before processing the request.
Account Settings Log in and visit the account settings page to update your email, phone number or communication preferences directly. For full account deletion, contact support; we cannot auto-delete accounts with pending withdrawal balances.

Privacy Policy Questions

We collect your phone number, email address, date of birth, and preferred currency when you create an account. We also log your IP address, device type, and browser details each time you log in to detect unusual activity.

We pass transaction references to our authorized payment processors to complete deposits and withdrawals. We do not store your wallet PIN or share your full payment credentials with third parties outside the payment flow.

We archive inactive accounts after two years of no login activity. Transaction records are retained for the same period to meet accounting and dispute obligations, then personal identifiers are anonymized.

Yes. Contact our support team via live chat or email with your account ID and request full deletion. We will remove your profile, transaction history, and contact details within seven business days, except where legal obligations require us to keep certain records.

We use session cookies to keep you logged in, analytics cookies to see which games are popular, and preference cookies to remember your settings. You can disable cookies in your browser, but some features like auto-login will stop working.

Log in, go to account settings, and edit your contact fields directly. If you cannot access your account because the old email or phone is no longer valid, contact support with proof of identity and we will update it manually.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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